Senior Operations Virtual Assistant

Organized.Efficient.In Control.

Executive Assistant · Operations Manager · AI-Powered VA

I help business owners stay focused on growth while I handle the operations, admin, and systems that keep everything running smoothly, every single day.

Based inGeneral Santos, PH
AvailabilityPart-time open
US Overlap7AM–12PM EST
Zjarwena Sampang, Senior Operations VA
Available for Work Open to new clients now
9+Years Experience
12Branches Managed
24OICs Coordinated
100%AI-Fluent
Zjarwena Sampang
About Me

Operations is not a task.
It is a discipline.

I am a Senior Operations VA and Executive Assistant with nine years of corporate experience managing 12 retail branches across Mindanao and directly supporting C-suite leadership at LLS Telecom Company.

What that means for you: I have already done the hard things. Leasing negotiations, multi-branch audits, remote team management, HR compliance, automated reporting systems. Built and maintained in a real corporate environment, not a mock project.

I bring that same discipline to founders and executives who need a partner they can trust with the operations they cannot afford to get wrong. I am fully AI-fluent, systems-obsessed, and genuinely love building the structure that lets you focus on growth.

9
Years in Ops
12
Branches Managed
24
OICs Led
Zjarwena at work
Reliable, detail-oriented,
and committed to your success.
What I Deliver

Six outcomes.
Zero handholding.

From inbox to CRM, I handle the full spectrum of operations and admin so your business runs like clockwork.

01
An inbox that is empty by Friday.

Full email triage, labeling, drafting, and zero-inbox maintenance. You only deal with what truly needs your attention.

GmailOutlookFollow-ups
02
A calendar that protects your deep work.

Scheduling, rescheduling, buffer management, and meeting prep notes so you never miss a beat.

Google CalendarCalendly
03
Systems that run without you.

SOPs, Notion dashboards, automated reports, and CRM pipelines. Map out, manage, and keep workflows moving.

NotionAsanaClickUp
04
A CRM that closes leads.

HubSpot setup, deals pipeline, and follow-up sequences. Leads and deals never fall through the cracks.

HubSpotCRMPipeline
05
Research ready before you ask.

Market research, competitor analysis, clean reports, and presentation prep. Accurate data, smart decisions.

ExcelGoogle SheetsSlides
06
Content that looks editorial.

Canva graphics, AI video content, and branded materials. From recruitment coordination to content that converts.

CanvaCapCutAI Video
My Toolkit

Tools I Work With

Every tool listed is something I operate independently from day one, not apps I have opened once.

Communication and Email
๐Ÿ“งGmail / Google Workspace
๐Ÿ“ฌOutlook
๐Ÿ’ฌSlack
๐ŸŽฅZoom
๐Ÿ“žGoogle Meet
๐ŸŽฌLoom
Project and Task Management
โœ…Asana
๐Ÿ“ŒTrello
๐Ÿ—‚๏ธMonday.com
โšกClickUp
๐Ÿ“Notion
CRM and Sales
๐Ÿ”งHubSpot CRM
๐Ÿ“ˆSales Pipeline
๐ŸŽฏLead Tracking
Admin and Productivity
๐Ÿ“ŠGoogle Sheets
๐Ÿ“„Google Docs
๐Ÿ“Google Drive
๐Ÿ’ผMicrosoft Excel
๐Ÿ—“๏ธCalendly
AI and Content Creation
๐Ÿค–Claude AI / ChatGPT
๐ŸŽจCanva Pro
โœ‚๏ธCapCut Pro
๐ŸŽฌVeo3 / Higgsfield
๐ŸŽตElevenLabs / Suno AI
How We Work

The 4-Stage Onboarding Method.

01
Discovery Call

A focused 30-minute call to understand your goals, current setup, and where the biggest time leaks are.

02
System Setup

First week: I audit your tools, document your SOPs, and set up systems. You approve before anything goes live.

03
Execution

Ongoing work delivered async-first. You hear about problems before they become problems.

04
Weekly Reporting

End-of-week Loom or Notion summary: what was done, what is next, and what needs your input.

Case Studies

Real work.
Real results.

These are not hypotheticals. Case Study 01 is drawn from nine years of live branch operations. Case Study 02 is a completed test task submitted to a luxury travel magazine based in Dubai.

Case Study 01: Operations and EA
How I managed 12 branches, 24 OICs, and a GM's calendar simultaneously for nine years.

LLS Telecom Company operated 12 retail branches across Mindanao: Huawei, Vivo, Anker, Samsung, Xiaomi, Honor, Tecno, and Famous Belgian Waffles. 4 stores in General Santos City, 4 in Zamboanga, and 4 in Cotabato City. Each store had 2 OICs reporting daily sales and profit share.

I built automated reporting pipelines, established a custom Gmail label system (1,424 unread to near zero), created SOPs for weekly submissions, coordinated all inter-branch communication, handled legality processing for all branches, managed the GM's time, and served as point person for client relations, making fast-paced decisions to protect the company's image.

12 branches. 24 OICs. 9 years. Zero operational gaps. Inbox cleared. Legal compliance maintained. Customer escalations resolved before they became problems.
Case Study 02: Content and Editorial
21-slide luxury editorial carousel for RUME Magazine, Dubai.

RUME Magazine, a luxury travel publication based in Dubai, requested a test task: a 21-slide editorial carousel titled “Hotels With Exceptional Park Views.” It needed to match an international luxury magazine's visual quality and distinct layouts throughout.

I researched 21 world-class properties across Singapore, Tokyo, Madrid, London, Paris, and New York. Each slide featured distinct layouts, full-bleed photography, editorial typography, and my portfolio watermark. Delivered in under 72 hours.

21 slides. 21 cities. Zero template reuse. Discovery call feedback: communication was excellent.
Portfolio

Work samples. All built from scratch.

Every item below was built independently using real tools for real or simulated professional scenarios.

CRM Management
HubSpot CRM Pipeline

Full HubSpot setup with 13 contacts, custom lead stages, and deals pipeline from New Lead to Closed Won.

View Sample →
Operations Dashboard
Notion VA Client Dashboard

Task tracking, SOP storage, meeting notes, and weekly reporting, built in Notion from scratch.

View Dashboard →
Email Management
Inbox: 1,424 to Near Zero

Live proof of complete inbox triage and custom Gmail label system built for multi-branch operations.

View Proof →
By the Numbers

The metrics that matter.

9+
Years in Operations
Continuous corporate tenure, trusted for nearly a decade.
12
Branches Managed
Huawei, Vivo, Samsung, Xiaomi, Honor, Tecno, Anker, Famous Belgian Waffles across 3 cities.
24
OICs Coordinated
2 OICs per branch, daily sales and profit share reporting.
1,424
Emails Cleared
From 1,424 unread to near zero with custom triage system.
21
Editorial Slides
RUME Magazine test task delivered in under 72 hours.
100%
AI-Fluent
Daily use of Claude, ChatGPT, Veo3, Higgsfield, ElevenLabs, CapCut Pro.
Work Together

Three ways to start.

Starter
Essential
$500
/ month, Part-time

  • Email triage and inbox management
  • Calendar scheduling and meeting prep
  • Up to 20 hours per month
  • Weekly end-of-week summary
  • Async communication, PHT-based
Book a Call
Premium
Full Partner
$1,000
/ month, Full-time ready

  • Everything in Operations
  • AI content creation and video
  • Executive-level EA support
  • Priority response within 4 hours
  • Canva graphics and branded materials
  • Unlimited hours, white-glove support
Book a Call
Why Zjarwena

What no other VA brings to your table.

01
Nine years of real operations.

12 live branches, 24 OICs, leasing negotiations, joint venture meetings, legality processing. When something breaks, I already know how to fix it.

02
US time overlap built in.

7AM to 12PM US Eastern. You get a VA who is present when your business is moving, not catching up the next day.

03
AI-native, not AI-curious.

Claude, ChatGPT, Veo3, Higgsfield, ElevenLabs, CapCut Pro. Daily production tools, not experiments.

04
Client-first decision making.

Point person for client relations. I listen, act with urgency, and make fast-paced decisions that protect the company's image. Escalations get resolved, not forwarded.

Zjarwena Sampang
Zjarwena Sampang
Let's Connect

Let's talk.

Booking the 30-minute discovery call is the next step. Tell me what you are working on. I will tell you exactly how I can help.

Monday to Friday, 7PM to 12AM PHT (7AM to 12PM EST)
Replies within 4 business hours

Book your free 30-minute discovery call.

No pitch. No pressure. Just a focused conversation about what you need and whether I am the right fit.

Book on Calendly
Portfolio Sample